Tired of constantly rescheduling techs, juggling emergency tickets, and watching productivity stall despite packed calendars? You’re not alone.
The Dispatch Eliminator methodology—powered by TopLeft’s visual Kanban boards—offers a radical shift from traditional scheduling to an agile, technician-empowered model that delivers results in weeks, not months.
In this article, we’ll show you:
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The pain points with legacy dispatch models
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How agile Kanban helps
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Real-world results from MSP Morgan B
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How you can get started—fast
📉 The Problem: Dispatching Is a Bottleneck
Most MSPs run into the same problems:
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🔁 Constant Rescheduling: Emergency tickets throw off the entire day's plan.
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🕑 Wasted Admin Time: Dispatchers spend 30–40 hours/week just moving tickets around.
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🧍 Underutilized Techs: High-performers overloaded; others idle.
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🧱 Siloed Work: Techs stuck in the same roles, not growing or collaborating.
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❓ Lack of Visibility: Leadership can’t tell if tickets are delayed due to constraints, client delays, or resource issues.
The traditional model of filling calendars doesn’t equal progress—it just adds complexity.
✅ The Solution: Agile Kanban with TopLeft
TopLeft helps MSPs adopt a pull-based workflow where:
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Techs self-assign tickets from a visual Kanban board.
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Work is only scheduled when client interaction is essential.
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Emergency tickets are absorbed smoothly without chaos.
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Tickets move across columns (statuses) instead of calendar slots.
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Standups and collaboration replace top-down task pushing.
What You Stop Doing:
🚫 No more assigning every ticket manually
🚫 No more rescheduling every time a fire breaks out
🚫 No more siloed teams or stagnant talent
💡 Real Results: Morgan Birge’s 30-Day Transformation
Client: Morgan Birge, Chicago
Industry: MSP, ConnectWise-based
Lead Champion: Te'neyl Simpson, Director of Operations
Before TopLeft:
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180 open tickets on average
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Two full-time roles (Service + Project Manager) dedicated to dispatch
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Fragmented work, unclear visibility
After TopLeft (in under 30 days):
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Ticket count reduced by >50%
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Service Manager role eliminated
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Techs self-managed their workload
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Cross-training and internal coaching culture emerged
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More projects completed, faster ticket resolution, higher client satisfaction
"Our CEO said, ‘Everything just runs.’ That’s because tickets move without manual assignment." – Toniel Simpson
💬 What Clients Say
"I had my doubts, but this is really great."
"I’ve never seen techs this engaged and collaborative."
"We don’t reschedule anymore—it’s just done."
🔧 How to Adopt the Dispatch Eliminator
Start Your Journey:
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Visualize your tickets in TopLeft within minutes—ConnectWise, Autotask, HaloPSA supported.
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Only schedule tickets that truly require it (e.g., client meetings, network outages).
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Run daily or thrice-weekly huddles to keep teams aligned.
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Empower techs to pull tickets and collaborate.
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Break down big tasks so multiple techs can work in parallel.
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Measure what matters—time logs, SLAs, and project profitability.
Tools We Provide:
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✔️ Concierge board setup
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✔️ Launch templates and training videos
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✔️ Live group coaching (Accelerator Program)
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✔️ Rapid Implementation Program with Te'neyl Simpson for full rollout in 30 days
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✔️ Client Portal: Give your clients visibility and self-service capability
🚀 Ready to Eliminate Dispatch for Good?
TopLeft’s platform, templates, and coaching help you go from chaos to control in 30 days or less.
👉 Start with a Demo
See how your current ConnectWise/Autotask/Halo tickets look in Kanban.
Book a Demo →
📦 Interested in the Rapid Accelerator Program?
Our 30-day implementation with Te'neyl includes planning, launch, team training, and your first huddles.
Request Free Consultation →