![White logo TopLeft_240x78.png]](https://help.topleft.team/hs-fs/hubfs/White%20logo%20TopLeft_240x78.png?height=50&name=White%20logo%20TopLeft_240x78.png)
We're here weekdays, 8:30 AM to 5 PM Pacific in BC, Canada, except holidays.
| Your situation | Best channel |
|---|---|
| Quick question while you're in the app | Live chat (bottom-right corner) |
| Want a walkthrough or to talk through your setup | Book a call with Customer Success |
| A request or bug that isn't blocking you | Email or the support portal |
| App is down or sync is badly delayed | Report an incident (on-call, 24/7) |
| A possible security issue | Our security page |
| "Is it just me, or is something down?" | Status page |
Live chat 💬
This is the fastest way to reach us during business hours. Just click the chat button in the bottom-right corner of any page or KB article on our website.
Talk to Customer Success 📅
Want a product walkthrough, help getting more out of TopLeft, or a chance to talk through your setup? Book a call with Customer Success and pick a time that works for you.
Email and support tickets 🎫
For anything that isn't urgent, open a ticket in one of two ways:
- Email us at help@topleft.team
- Use the support portal, where you can also track your ticket history
Expect a first response within 8 business hours.
Urgent operational issues 🚨
If the app is failing or sync is severely delayed, don't wait on a ticket. Submit the form at incident.topleft.team and it pages our on-call engineer directly. This one runs around the clock, including nights and weekends.
Security concerns 🔒
Found something that looks like a vulnerability or a data exposure? Report it through our security page so it goes straight to the right people.
Phone 📞
Prefer to talk? Call us at 604-824-2772 during business hours.
Service status 🟢
Before reaching out about an outage or slowness, check status.topleft.team. If we already know about it, you'll see it there with live updates.