12 Weeks to Kanban

A structured 12-week plan to introduce Kanban in an MSP to improve efficiency and reduce waste.

• 12 Weeks to Kanban - How to use Kanban in your MSP with ConnectWise or Autotask
• Kanban vs. Traditional PSA Methods
• Week 1: Identify and Describe One Organizational Workflow for Kanban
• Week 2: Create a TopLeft Kanban Board for the Workflow Described in Week 1
• Week 3: Select Members To Hold Two Kanban Roles
• Week 4: Begin Using Kanban for the Workflow
• Week 5: Begin a Daily Meeting
• Week 6: Handle Urgent Work
• Week 7: Define Done for Ready Tickets
• Week 8: Handle Unassigned Started Tickets
• Week 9: All Work Is Prioritized Except Real-Time Level 1 Support
• Week 10: Use Work-In-Progress Minimums and Maximums
• Week 11: Emphasize Neglected Work
• Week 12: Review Everything