Some browsers require certain configurations to allow Autotask pop-ups before you are able to open cards in your Autotask PSA. You can open tickets from your TopLeft Kanban board in Autotask PSA by clicking a card's title.
Autotask PSA provides full instructions on configuring settings for all supported browsers. To allow your browser to open Kanban cards in Autotask PSA, follow the instructions at https://ww16.autotask.net/help/Content/2_Getting_Started/BrowserSettings.htm
You should also allow your TopLeft site to open pop-ups, in one of these two ways:
- Click a card title to attempt to open a pop-up, and follow the options shown in your browser to always allow your TopLeft site to open pop-ups.
- Follow these instructions for your browser to add your TopLeft site (i.e. https://example.topleft.team) to the list of permitted sites.