How to make the ticket priority indicators match the priority colours in Autotask
TopLeft shows the priority of a ticket by the colour of the bar on the left side of the card. Since tickets priority colours are not available from the Autotask API, TopLeft creates default priority colour settings based on the defaults used in the Autotask UI.
If you've customized the colours or names for ticket priorities in Autotask, you'll need to add custom priority colour settings in TopLeft for these changes to display on your TopLeft Kanban boards.
You will need the name of the priorities and the colours to use for each priority as a six-digit hex code. Refer to htmlcolorcodes.com for hex colour codes.
To configure custom Autotask ticket priority colours follow the steps below:
- Navigate to Admin > Advanced Options.
- In the Autotask Options group, find the CUSTOM_TICKET_PRIORITY_COLOURS row, enter the name of the priority and the hex colour separated by a colon.
For example, with a priority named medium, you would enter "medium: #ff9c37". To set multiple priority colours, enter each priority name and colour pair separated by commas. For example, "medium: #ff9c37, low: #24a8b0". - Click Save
- Reload your TopLeft board to verify the custom priority colours are used.