Use this 10-minute scorecard to uncover gaps and build the habits that create focused, high-performing MSP teams—across service, projects, sales, and marketing.
The Daily Agile MSP Habits Scorecard is a practical, team-wide assessment designed to help MSPs build consistency, reduce chaos, and improve day-to-day execution.
Whether you lead a service desk, manage projects, or run sales or marketing—this tool helps your team establish the habits that support better flow, clearer priorities, and ultimately, better results. It also encourages the consistent use of TopLeft as the system that enables those outcomes.
Why use this scorecard?
Top-performing MSPs aren’t just busy—they’re focused, proactive, and aligned.
This scorecard helps your team:
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Build habits that reduce missed SLAs, ticket pileups, and reactivity
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Stay focused on the right work at the right time
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Reinforce daily use of TopLeft to support team visibility and flow
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Prevent the drift back to working from PSA ticket lists
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Create a culture where the board reflects reality, not cleanup
If some of your engineers or techs tend to revert to working from PSA queues, this tool will help retrain their daily habits to support Kanban flow—because while TopLeft is the tool, predictable execution is the goal.
What you’ll get
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A 10-minute self-assessment covering five key habit areas:
Board Management, Queue Management, Focus, Daily Huddle, and Flow -
A total score out of 125 to benchmark how your team is operating today
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Clear, observable behaviors—no guesswork
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Immediate next steps to improve the right habits for your team
Download the scorecard
Click below to grab your copy and start building stronger habits across every team in your MSP. Its an editable Word document, so that you type in your scores directly. You're welcome to rebrand and adjust for your time as required.
👉 Download the Daily Agile MSP Habits Scorecard
Pro tip: Use it in your weekly huddle
Bring it into your next team meeting. Review your results together.
Choose one habit to improve over the next 30 days.
Measure again. Repeat. Build momentum.
Need help applying the scorecard? Contact our team—we’re happy to guide you through it.