By setting up alerts or visual indicators for neglected work, you can easily identify tickets that have been in a certain column for too long.
To identify work that's been neglected, you can set up alerts or visual indicators using tools like TopLeft. Here's how you can do it:
- Set time thresholds: Determine how long is too long for a ticket to be in each column. For example, for the "In Progress" column, you can set a threshold of two days. This means that once a ticket has been in the "In Progress" column for more than two days, it's considered neglected.
- Configure alerts or visual indicators: Use top left or similar tools to configure alerts or visual indicators for tickets that exceed the time threshold. For example, you can set up top left to highlight tickets in the "In Progress" column that have been there for more than two days with a red indicator.
- Customize thresholds for different columns: You can set different time thresholds for different columns, depending on the expected timeframes for each stage of the workflow. For example, the threshold for the "Waiting" or "Scheduled" column may be longer than the threshold for the "In Progress" column.
By setting up alerts or visual indicators for neglected work, you can easily identify tickets that have been in a certain column for too long, allowing you to take appropriate action to address them and ensure timely completion of tasks.
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