Sync tickets only from selected ConnectWise boards
To stay up-to-date with ConnectWise, TopLeft performs regular ticket syncs. If an MSP has many thousands of open tickets, syncs can be slow or might fail and the TopLeft app user experience may slow down.
To prevent this, you can set TopLeft to only request tickets from a list of selected ConnectWise boards.
Follow these steps:
- Navigate to Admin > ConnectWise Boards to Sync
- Use the form to select each ConnectWise board to sync tickets from. To download tickets from every board, make no selection.
- Click Save.
If a selection was made, then on the next regular sync only tickets from the selected ConnectWise boards will be synced and tickets for other boards will be deleted from TopLeft's database.