What about Closed Loop emails in PSA?
Yes, closed-loop ticket functionality has been replicated in TopLeft.
This is done via the 'Enter Time/Note' screen on any ticket. This screen mimics the one in your PSA with similar behaviour.
Further, when assigning resources to tickets via drag/drop or the Manage Resources screen, you can optionally message those people to inform them.
Make sure to configure TopLeft with the relevant email settings for your PSA:
![White logo TopLeft_240x78.png]](https://help.topleft.team/hs-fs/hubfs/White%20logo%20TopLeft_240x78.png?height=50&name=White%20logo%20TopLeft_240x78.png)